Rules & regulations


The seller and owner of the Online Shop is Barbara Walczak, conducting business activity under the name of Barbara Walczak, Plac Górnika 4 62-510 Konin, NIP (Tax Identification Number): 6651461337 REGON (Business Identification Number): 301175867 registered in the Central Registration and Information on Business (CEIDG), kept by the minister with responsibility for economy.
Contact with the Seller and the way of communication:
by telephone; telephone number: +48 780 133 340 (on Working Days from 10:00 AM to 4:00 PM);
by e-mail; e-mail address: (on Working Days from 10:00 AM to 4:00 PM);
by mail; local address for service: ul. Plac Górnika 4, 62-510 Konin


Order Processing Time – the time during which the Order is completed by the Seller and then handed to the carrier; Order Processing Time does not include delivery time (the time between handing the Order to the carrier and its delivery to the Customer);
Working Days – all days of the week from Monday to Friday (excluding public holidays);
Customer – an entity with full legal capacity which, under the conditions specified in the Regulations, makes an Order in the Online Shop and for the benefit of which services are supplied electronically;
Consumer – a natural person performing a legal action with an entrepreneur not directly related to his/her business or professional activity;
Account – a service supplied electronically; a Customer-dedicated, modifiable element of the Shop, created after the Customer's Registration;
Basket – a service supplied electronically; a form constituting an integral part of the Shop's purchasing system in which the Customer approves the object and terms of the Order, i.e. type and quantity of Goods, data for delivery or invoice, payment method;
Regulations – the present regulations of the Online Shop;
Online Shop (Shop) – an online service available at the address by the use of which the Customer may, in particular, place an Order for available Goods;
Goods – the products available in the Online Shop which can be the subject of a Sales Agreement; the essential properties of the Goods are made available on the Shop sub-page assigned to them; the image of the Goods presented on the Shop's website is a visualization of their real appearance and is for information purposes only;
Sales Agreement – a sales agreement of the Goods within the meaning of the Act of 23 April 1964 – Civil Code, concluded according to the provisions of the present Regulations between the Seller and the Customer, via the Shop's sales system;
Order – Customer's declaration of will leading directly to the conclusion of the Sales Agreement, including the indication of its substantial conditions, performed with the use of the Basket.


The present Regulations define the rules of using the Online Shop, in particular the conditions for placing an Order and modifying it, setting up and maintaining an Account, making payments, submitting complaints, as well as other rights and obligations of the Customer and the Seller.
The condition for using the Online Shop is to read the Regulations and to accept them.
The Seller conducts retail sale of the Goods via the Shop. The Shop also makes available to each Customer free services supplied electronically 24 hours a day, all days of the year. These services are: Order form, Registration and login form, Account and Basket.
In order to use the Online Shop, the following minimum technical requirements must be met on the Customer's side: a device with access to the Internet, an installed and updated version of the Internet Explorer, Chrome, FireFox, Opera, Safari browser with enabled JavaScript and Cookies, active electronic mail account (e-mail). Recommended minimum screen resolution: 1024×768 pixels.
The Customer is prohibited from providing unlawful content and using the Shop in a way that disrupts its functioning or is cumbersome for the Seller and other Customers.
The Seller provides protection of the electronic message and digital content by applying technical and organizational measures to secure them, in particular the data from being obtained by unauthorized persons, including SSL encryption, access passwords or anti-virus programs and programs against unwanted software. At the same time, the Seller indicates that the use of the Internet and services supplied electronically may be jeopardized by the penetration of malicious software into the computer system and the Customer's device, as well as by unauthorized access to the Customer's data by third parties. In order to minimize these threats, the Customer should use appropriate technical security measures, e.g. using anti-virus programs or programs protecting the Customer's identification in the Internet.
 Agreements are concluded in accordance with the Polish law and in Polish.


The information contained in the Online Shop is not an offer within the meaning of the Act of 23 April 1964 – Civil Code, but constitutes an invitation to submit offers by the Customers.
The Orders can be placed 24 hours a day, all days of the year, provided that their processing takes place on Working Days from 10:00 AM to 5:00 PM.
The Orders may be placed by the Customers who:
have the status of a registered user of the Online Shop;
they do not have the status of a registered user of the Online Shop.
The Customer who does not have a registered Account places an Order without following the Registration and logging procedure.
The Customer prepares the Order by virtually adding the Goods to the Basket. An effective addition causes that the indicator of Goods on the list of Orders, which you can freely modify, changes in the Basket tab.
After confirming the selection of the Goods, the Customer indicates the form of the Order's delivery, payment method and the address and data for shipment in the Order form. After completing the Order, the Customer approves it and sends it to the Seller by activating the "Buy now" button.
Each time, before sending the Order to the Seller, the Customer is provided with a summary of the Order in order to confirm it, i.e. the total sum and detailed information about the Order.
In the process of placing an Order, until the "Buy now" button has not been activated, it is possible to detect and correct errors in the Order and its modification by the Customer through the sales system of the Shop. After this moment, until the parcel with the Goods has not been posted, the Customer may change the Order, in particular, correct errors in the entered data by directly, immediately contacting the Seller.
By placing an Order, the Customer submits an offer to the Seller to conclude a Sales Agreement for the Goods being the subject of the Order. Conclusion of the Sales Agreement takes place through the adoption of the aforementioned offer by the Seller, at the moment of the Customer receiving confirmation of acceptance of the Order for processing by the Seller.
Recording, securing and sharing the content of the concluded Agreement takes place through the Shop's sales system and is sent to the Customer's e-mail address or in writing to the address indicated by the Customer. The Customer who submitted the Order will be provided with a digital document confirming the conclusion of the Agreement along with its content.

The Order Processing Time is up to 7 (seven) Working Days. The Order processing begins after:
a bank transfer – after the payment has been recorded by the Seller,
payment by PayPal – after the confirmation received by the Seller from the payment operator.
After the aforementioned Order Processing Time, the Goods are handed to the carrier.


The prices listed on the Shop's website are gross prices (they include all customs duties and taxes), are expressed in Polish zlotys and do not include shipping costs. The total price of the Order is calculated according to the choices made by the Customer in the Order form, according to the rates indicated therein. The binding price is indicated in the summary of the Order at the time of sending it to the Seller.
The Customer can choose one of the following forms of payment: online transfers (the entity providing online payment services is Blue Media S.A.), transfer to the bank account of the Seller, payment via the payment system of PayPal (Europe) S.à r.l. & Cie, S.C.A based in Luxembourg, with payment cards:
* Visa
* Visa Electron
* MasterCard
* MasterCard Electronic
* Maestro
The Customer is obliged to pay for the Order no later than within 3 (three) days from the date of the conclusion of the Sales Agreement.
For every Good sold, a sales document in the form of an invoice without VAT is issued. The sales document is a confirmation of the substantial elements of the placed Order.
The Prices given in the Shop may change (in particular as part of a promotional campaign or sale of Goods), with the reservation that the terms of the Order cannot be changed in relation to the Customer who had submitted the offer in the manner indicated above before the price change was made.
Forms of reimbursement if the payment was made using a payment card (return to the account of the card used for payment) [e.g. If there is a need to return funds for a transaction made by the Customer with a payment card, the Seller will return the funds to the bank account assigned to the payment card of the Ordering Party."]
The Order Processing Time in the case of card payments is up to 7 days [With card payments the Order Processing Time must be indicated from the moment of obtaining the positive authorization.]


Orders are processed within the territory of the Republic of Poland, unless the parties to the Sales Agreement decide otherwise.
Consignments are delivered in a manner chosen by the Customer, with the reservation that the Customer may choose one of the following forms of delivery of the Order:
through Poczta Polska S.A.
The cost of shipping is paid by the Customer. This cost is calculated on the basis of delivery prices indicated in the Order form and the delivery option chosen by the Customer. After the Customer has made those choices, the costs are added to the amount of the Order in the summary. Delivery costs are expressed in Polish zlotys and include tax on goods and services (VAT).
The Goods are sent to the address indicated in the Order form. The Seller will contact the Customer immediately if the incorrectly completed form hinders the Order to be delivered efficiently.
The time of delivery of the Order within the territory of the Republic of Poland takes up to 6 (six) Working Days, counted from the moment of completion and sending the Order by the Seller (completion of the Order Processing Time).
If it turns out that the consignment has suffered a loss or damage before it is handed, the carrier is required to immediately establish the condition of the consignment and the circumstances of the damage by protocol. The carrier should perform the action also at the request of the Customer, if he claims that the consignment has been tampered. The risk of accidental loss or damage to the Goods is transferred to the Customer upon its handing-over.


The Seller is obliged to provide the Customer with the Goods without defects. The Seller is liable to the Consumer if the Goods have a physical or legal defect (warranty). If the Good has a defect, the Consumer may submit a statement about the price reduction or withdrawal from the Sales Agreement or request replacement of the defective Good with one being free from defects or removal of the defect.
The warranty is granted only to the Consumers. The Parties, the Customer who is not a Consumer and the Seller, exclude the warranty for defects between themselves.
Complaints under the warranty should be submitted to the following address: Barbara Walczak Plac Górnika 4 62-510 Konin. To improve the complaint procedure, the Good under the complaint should be delivered together with a proof of purchase and complaint, (i.e. indication of the person submitting the complaint, a claim to settle the complaint and indication of the Good's defect).
The Seller will respond to the Consumer's request within 14 (fourteen) days.
The Seller shall inform the Customer about the complaint and its result in a message sent to the address provided by the Customer in the complaint.
The complaint procedure concerns respectively services supplied electronically by the Seller. Complaints about services can also be submitted to the Seller's e-mail address:


The Consumer who has concluded a distance agreement may withdraw from it without giving any reason by submitting a relevant statement in writing within 14 (fourteen) days from the day the Consumer or a third party indicated by him takes possession of the item. If the Consumer submitted the statement on withdrawal from the agreement before the Seller accepted his offer, the offer ceases to be binding.
To comply with this deadline, it is sufficient to send the statement before its expiry. The Customer may use the model statement of withdrawal from the agreement, constituting an attachment to the present Regulations and attached to the Order. It is not compulsory for the Customer to use this model.
In the event of withdrawal from the Agreement, the Seller shall return all received payments to the Consumer, including the costs of delivery of the item (except for additional costs resulting from the method chosen by the Consumer other than the cheapest common method of delivery offered by us), immediately, and in any case not later than 14 (fourteen) days from the date on which the Seller was notified of the decision to exercise the right to withdraw from the present Agreement.
The Consumer is obliged to return the Good to the Seller immediately, but no later than 14 (fourteen) days from the date on which he withdrew from the Agreement. To comply with the deadline, it is enough to send back the Good before its expiry.
The Consumer is liable for the decrease in the value of the Good as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.
The right to withdraw from the agreement is not available to the Consumer in relation to the agreements referred to in Art. 38 of the Act of 30 May 2014 on consumer rights, in particular the agreements: for the provision of services if the entrepreneur fully performed the service with the express consent of the Consumer, who has been informed before the commencement of the service that once the service has been fulfilled by the entrepreneur, he loses the right to withdraw from the agreement, in which the object of the service is a non-prefabricated item, manufactured according to the specifications of the Consumer or for satisfaction of his individualized needs, in which the object of the service is an item which is liable to deteriorate or expire rapidly, in which the object of the service are items that after delivery, due to their nature, are inseparably combined with other items, for the supply of digital content which is not supplied on a tangible medium if the service provision has begun with the express consent of the Consumer before the expiry of the deadline to withdraw from the agreement and after him having been informed by the entrepreneur about the loss of the right to withdraw from the agreement.
The direct costs of returning the Good to the Seller in the situation of withdrawal from the agreement concluded at a distance shall be borne by the Consumer.
The right to withdraw from the agreement concluded at a distance shall not be entitled to the Customers who are not Consumers.


The personal data provided by the Customer are processed by the Seller, who is the Administrator of Personal Data within the meaning of the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 1997, No. 133, item 883, as amended).
The purposes and scope of the processed personal data is determined by the scope of consents and filled in data, sent using the appropriate forms. The processing of Customers' personal data may concern the name and surname, e-mail address, home address, telephone number, computer's IP address.
Personal data will be processed in order to:
implement the provisions of law,
set up an Account, process the Order, supply services electronically, consider complaints and other activities indicated in the Regulations,
promotional and sales activities of the Seller.
Providing personal data and expressing consent to their processing is voluntary, but lack of consent to the processing of the personal data marked as mandatory will prevent the execution of services and the implementation of the agreements by the Seller.
These consents may be withdrawn at any time by sending such a request to the e-mail or home address of the Seller provided in the Regulations.
The legal basis for the processing of personal data in the case referred to in paragraph 3a, is a statutory authorization to process the data necessary for the purpose of lawful operation, whereas in the case referred to in paragraph 3b and c, it is a contractual authorization to process personal data when it is necessary to fulfill legally justified goals realized by the data administrator or data recipients and the consent of the Customer.
The data are made available only for the purpose of processing the Order and agreements for the provision of electronically supplied services (to the carrier and the company providing accounting services for the Seller). The personal data collected by the Seller may also be made available to:
the relevant State authorities on their request on the basis of relevant provisions of law,
other persons and entities – in the cases provided for by the law.
Making the personal data available to unauthorized entities according to the present Regulations can occur only with the previously expressed consent of the Customer whom the data concern.
Customers have the right to control the processing of the data that concern them contained in the collections of data, and in particular the right to:
access their personal data, add and correct the data by notifying such a request to the Seller,
request temporarily or permanently to suspend their processing or remove them if they are incomplete, obsolete, untrue or were collected in contravention of the Act or are unnecessary for the purpose for which they have been collected,
object to the processing of their personal data – in the cases provided for by the law – and the right to request their deletion when they become unnecessary for the purpose for which they have been collected.
The entrusted personal data are stored and protected in accordance with the principles determined in the provisions of law: the Act of 29 June 1997 on the protection of personal data (Journal of Laws No. 101 of 2002, item 926, as amended), the Act of 18 July 2002 on the provision of electronically supplied services (Journal of Laws No. 144, item 1204, as amended), the Regulation of the Minister of Internal Affairs and Administration of 29 April 2004 on the documentation of personal data processing, and technical and organizational conditions which shall be fulfilled by devices and IT systems used for personal data processing (Journal of Laws No. 100, item1024).
The Seller shall apply the technical and organizational measures to ensure protection of the processed personal data relevant to the risks and categories of the protected data and, in particular, protect the data from being made available to unauthorized persons, removal by an unauthorized person, processing incompatible with the Act and alteration, loss, damage or destruction.
In the event of the Seller's getting a message about the Customer's use of the services supplied electronically contrary to the Regulations or applicable provisions (unauthorized use), the Seller may process the personal data of the Customer to the extent necessary to determine the responsibility of the Customer.
The online service can store http requests, as a result of which the server logs files can store some information, including the IP address of the computer from which the request came, the name of the Customer's station – the identification is performed by the http protocol, if possible, the date and time of the registration in the system and the request, the number of bytes sent by the server, the URL of the page previously visited by the Customer if the Customer entered via a link, information about the Customer's browser, information about the errors that occurred during the implementation of the http transaction.
The logs can be collected as a material for a proper administration of the service. Only the persons authorized to administer the information system have access to the information.


The Seller may amend the present Regulations for important legal or technical reasons regarding the functioning of the Shop.
Registered Users will be informed about the amendment of the Regulations in an e-mail sent 14 (fourteen) days before the Regulations in a new wording enter into force. Unregistered Customers will be notified about this in a message displayed on the Shop's home page for 14 (fourteen) before the new Regulations enter into force. At that time, the Customer must reaccept or refuse to accept the Regulations.
The Orders placed before the amendments to the Regulations enter into force are implemented in accordance with the current wording of the Regulations.


Each Customer may resign from any of the services supplied electronically by the Seller at any time with immediate effect by refraining from using such a service, unless the Regulations provide otherwise.
The Customer's obligations under the Agreement are met at the time of payment for the Good and delivery and takeover of the Good made in accordance with the Order.
All materials, including graphic elements, the composition of these elements, trademarks and others available in the Shop are subject of exclusive rights, in particular they are subject of the protection of copyright and industrial property rights. The use of materials provided in the Shop in any form requires each time the consent of the Seller.
To all matters not settled in the present Regulations, the provisions of ordinary law, in particular the law of 23 April 1964 of the Civil Code, the law of 17 November 1964, the Civil Procedural Code and the Act of 30 May 2014 – on the rights of the consumer shall apply.
In the scope of agreements concluded between the Seller and the Customers who are not Consumers, the Seller shall be liable only for deliberate damage and within the limits of the loss actually incurred by the Customer who is not a Consumer.
In the event of a dispute with the Seller, the Customer is entitled to ask the permanent consumer arbitration court of the Trade Inspection to settle the dispute arising from the concluded Sales Agreement. The Consumer may also ask another arbitration court for mediation or settlement (use alternative methods of settling disputes, the so-called ADR). For this purpose, one must provide the Seller, depending on the will of the Consumer, with a request for mediation or an application to consider the case before the arbitration court. If the dispute concerns a defect of the Good, it should be borne in mind that the use of the consumer court's assistance of the Trade Inspection is possible after the complaint procedure with the Seller has been finished. Detailed information about the access to these procedures is available at the authorities that manage them, including on the websites they run. In other cases, specifying the jurisdiction of the court, one should be guided by the rules set out in the Act of 17 November 1964 the Civil Procedures Code (consolidated text: Journal of Laws of 2014, item 101, as amended). Disputes arising between the Seller and the Customer, who is not also a Consumer, are subject to the court having jurisdiction over the seat of the Seller.